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Business Implementation Consultant

Your main responsibilities will be

You will be part of a dynamic multidisciplinary unit, responsible for the full range of services towards our clients. This includes implementation projects, customer & core software enhancements, post go live support, account management.

In your support role, you are the focal point towards the customer. You will handle the ticket intake; analyse the problem, ask the customer the appropriate questions in order to qualify the issue and assign it within the organisation. You will follow up the progress, monitor the planning and inform the customer about the status on a regular basis. You will inform the customers about general matters.


As Business Consultant you will be involved in software implementation projects. You will help our customers think about their present and future situation and facilitate the optimization of business processes and improve operational efficiencies. You will translate requirements into functional analyses and internally follow up developments, perform tests and implement the roll out of new developments.


You will be based in Puebla working in the first place as part of the project team for the implementation of our product Miles at the captive financing company of a major European car manufacture located in Puebla, and in the future for other local/international projects within the Latin American market.

 

You will become part of our new hub serving the Latin American market, supported by experienced colleagues from other offices which will be relocated for a couple of years. You will be working closely with talented Analysts, Architects and consultants in an open work environment. Together you realize a solution with focus on the end users. You will be involved as of the project start to ensure you understand all work streams and the impact on your responsibilities. You will be working closely with customers and subject matter experts to analyze information, gather business & technical requirements, understand business process etc.

Your interests and skills

  • You have an excellent academic record, a higher degree in an IT-related subject. You are a fast learner and solution-oriented.
  • You are able to master technical and business subjects in order to identify the best solution for our customers. You are IT literate.
  • Experience with Jasper Reports or Crystal Reports is a plus.
  • You have a proven SQL experience.
  • You have the ability to quickly absorb and understand the customer’s business, think creatively and come up with innovative solutions to business problems. You have a strong analytical mind, a commercial attitude; you are dynamic, positive, organized, flexible and service-oriented. You are an excellent team player and have strong interpersonal skills. You are a self-starter able to achieve your objectives within a complex multi-disciplinary environment.
  • You have excellent communication, presentation and writing skills. You are fluent in English.
  • You are an excellent planner with excellent time management; you are flexible, stress-resistant and a go-getter. 

We offer 

  • You will be part of the project team implementing Sofico’s product Miles.
  • The new Sofico office aiming for expansion within the Latin American market.
  • At Sofico you will get the opportunity to work in a growing, international, high-tech company.
  • We provide ongoing training and coaching to build and extend our people's skills.
  • We offer an attractive salary package in line with your knowledge and experience.
  • You will get excellent growth opportunities within a challenging and dynamic work environment.

Interested? 

Submit your CV and cover letter in English. 

Continuous product innovation helps you to stay competitive in an evolving market.

Local offices and local partnerships to serve our customers in over 20 countries.

30 years of Sofico expertise: both broad and deep understanding of business and technical topics.

45+ succesful implementations through an optimised project approach.

Contact

Technologiepark 1
B-9052 Zwijnaarde
Belgium
+32 9 210 80 40
contact@sofico.global