KBC Autolease was one of Sofico’s first customers, selecting the previous generation Leasebase system back in 1990. The company has now decided to implement the latest Miles fleet management platform because of its more modern architecture and the greater functionality and flexibility it allows KBC to offer its corporate fleet customers.
The decision-making process was made in double quick time as Sofico hosted a series of around 20 workshops, each lasting one to two days, at its head offices in Ghent to show KBC staff the capabilities of the Miles system and to avoid the need to go through a time-consuming RFI (Request for Information) process.
In the workshops, Sofico was able to demonstrate the latest developments and additional functionality that the current Miles platform provides in a dedicated demonstration environment, allowing KBC staff to verify that the new system complied with all their functional requirements.
“The major benefit of this approach is that our staff saw the functionality of Miles in a business like context and had a chance to ask questions which Sofico could immediately respond to and demonstrate. This approach was highly efficient and a lot less time consuming than a typical RFI process,” said Geert Markey, Chief Executive Officer, of KBC Autolease.
Based in Leuven, just outside Brussels, KBC Lease Group, and its member KBC Autolease is one of the largest independent lease companies in Belgium, with around 270 employees and a fleet of over 46,000 vehicles on full service car lease contracts and a further 30,000 on finance lease. The company offers a range of fleet products from pure finance lease to full service leasing and fleet management.
Although number two in the market in terms of fleet size, KBC believes it is number one in terms of customer service, and it was important that the new system had the capability and functionality to allow the company to continue to provide a first rate customer service, explained Geert Markey.
“We have been established in Belgium for more than 30 years and we are growing our market share year on year. Our reputation for customer service is second to none and we believe we are market leaders in this respect.
“We have built very strong relationships with our customers over time, and it was very important for us that we selected a platform that would allow us to continue to provide very high levels of service to them,” he said.
“Any new platform also needed to integrate completely with our Salesforce CRM system, which we have developed over the years at considerable investment and which is used extensively by our customer service team. Miles offered us the full integration functionality we required,” he added.
Another factor in its favour was the fact that Miles is delivered with a pre-configured Reference Implementation setup based on common processes and best practices within the leasing industry. This speeds up the implementation process and can cut down the time required for implementation considerably.
The Reference Implementation setup is also highly configurable which allows it to be adjusted to exactly meet the fleet customer’s requirements during the implementation process and to provide optimal support of individual customers' processes.
“This was important for us as the pre-configured implementation speeds up the implementation time significantly and allows us to plan for a much shorter time period than normal.
“Also, Sofico has a track record of at least 10 successful migrations from Leasebase to its Miles platform and this was another factor for us in our decision,” added Geert Markey.
As a result of selecting Miles, KBC now plans to have a ‘big bang’ go-live date of October 2014. A full implementation plan will be ready by August 1 this year and KBC staff will be operating the new system in parallel with the existing one by April next year.
The new platform will then go live throughout the business by October 1 - a period of just 18 months from the original decision being taken to opt for Miles.
Another factor in the decision making process was the flexibility that Miles offered in terms of the reports it is capable of generating for end users, said Benoit Philips, Senior Business and ICT Program Manager.
“Our customers are requesting more and more detailed information about the operation of their fleets including a number of issues such as taxation and driver behavior. Miles has the capability to produce the fully customised reports that we require.
“In addition, the new Miles Mobile functionality is important for future developments around the increasing use of smart phones and tablet computers,” he said.
Last year Sofico launched its new Miles Mobile application as an extension of the main system to help fleet managers and their drivers access vital information while away from the office through web-enabled devices such smart phones and tablets.
“We also see the Miles system allowing us to offer a greater range of mobility solutions to our customers, as part of a growing trend, and to integrate more effectively with our insurance departments and other distribution channels,” Philips added.
Gemar Hompes. Sofico Managing Director commented: “We are delighted that one of our oldest customers, KBC Autolease, has decided to migrate to our Miles fleet management platform.
“They can look forward to a number of exciting new developments that we will be introducing to the system over the coming months, including a completely overhauled and modernized Miles user interface which will both improve the user experience and enhance efficiency.
“We continue to invest in Miles to ensure it continues to meet our customers’ needs as the fleet market continues to evolve, with mobility management being just one example of these new and developing trends,“ he said.