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A summary of password specifications for My Sofico and Service Desk.

When creating a password for your My Sofico or Service Desk account, please keep in mind these password specifications.

Your password should:

  • Be at least ten characters long
  • Not contain your user account name
  • Not contain your user account name. This checks is not case sensitive
  • Not contain your name or company name
  • Contain characters from at least three of the following five categories:
    1. Uppercase characters of European languages
      (A through Z, with diacritic marks, Greek and Cyrillic characters)
    2. Lowercase characters of European languages
      (a through z, sharp-s, with diacritic marks, Greek and Cyrillic characters)
    3. Base 10 digits (0 through 9)
    4. Non-alphanumeric characters: ~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/
    5. Any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes Unicode characters from Asian languages

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Willow End Park, Blackmore Park Road
WR13 6NN Malvern
United Kingdom
+44 1684 423166